Refund & Return Policy

Effective Date: March 14, 2026

At Heartieezz Ventures OPC Private Limited, we strive to provide high-quality uniforms and customer satisfaction. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

Products can be returned only if they meet the following conditions:

  • The item must be unused and in its original condition

  • The product must be returned in original packaging

  • The return request must be made within 7 days of delivery

  • Proof of purchase (invoice or order confirmation) must be provided

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Customized or personalized uniforms

  • Used, washed, or damaged products

  • Products returned after the allowed return period

3. Refund Process

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • The refund will be processed within 5–7 business days

  • The amount will be refunded through the original payment method

4. Exchange Policy

If you receive a defective or incorrect product, you may request an exchange. Please contact us within 48 hours of delivery with product details and photos.

5. Shipping for Returns

Customers may be responsible for return shipping costs unless the product received is damaged or incorrect.

We recommend using a trackable shipping service when returning items.

6. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Heartieezz Ventures OPC Private Limited
Shop No.5, 1st Floor, Shiledar Bhavan
Gurudwara Road, Singada Talav
Nashik, Maharashtra – 422001

📞 +91 87936 95611
📞 +91 81497 95611
📧 deity@heartieezz.com